Terms and Conditions of Service

The following rules govern accounts at Brand X Internet. Your use of the service means you agree.


When you sign up for DSL service it is a contractual promise to pay the agreed upon rates, whether or not you actually use the service. If you sign up for a service with a one year term, then you have committed yourself to a full year of payments. When you place an order you are agreeing to pay, at the minimum, the installation fee, the minimum agreed term of service, and any other equipment or labor charges.

if you are paying by credit card, it is necessary to update the card from time to time. You can call it in to 310 395 5500 or you can use our payment form which is found at

Cancellation of Installation

You may cancel an installation without charge at any time up to the point where a telephone company person comes out to install your line. The installation process may take several days. Sometimes installers may come out more than once, or changes may be needed at the central office, or equipment may require replacement. We encourage customers to be patient. If an installation is cancelled before a telephone company person comes out, there is no charge. If an installation is cancelled while in process but after the telephone company comes out, the customer should expect a minimum charge of installation + one month of service plus any equipment charges. Typically this minimum charge will be $60 installation + $45 one month service + $45 for the router.

If you want to cancel an installation, this must be done at least 24 hours in advance so that we can provent the telephone installer from coming out. That allows us to avoid charges, and allows you to cancel without penalty.

Annual Contracts

Cancellation Procedure

Our service agreement allows you to cancel with the following restrictions:

Equipment Policies

If you have purchased equipment from us, it comes with a full "as long as you are a customer" waranty. If it fails, we will repair or replace it at no charge.

Some equipment that we provide may be "refurbished", however, it carries the same waranty. If it fails, we will repair or replace it at no charge.

Return of equipment: In general customers who have paid for their equipment own it, and are not required to return it.

If you do return equipment, we will provide you a credit or a cash payment as follows:

If the equipment is returned in the same condition as it was received, the credit is 100%. Typically this will be $30 for a modem and $45 for a router. The customer is responsible for delivering or shipping the equipment to us.

If the equipment is returned in good used condition, and complete, credit is 50%. Typically this will be $22.50 for a router with power supply and cables. We will often provide this equipment for free to other customers whose equipment has failed. Equipment doesn't need to look new, but it should be delivered in condition that is suitable for us to pass the equipment on to another customer. This means, cables should be rolled up nicely and all items should be clean and undamaged.

If the equipment is returned in a shambles, such as, a wad of cables and parts in a grocery bag, credit will be roughly 25%, typlically $11.25 for a router. A router that is physically damaged or missing the power supply is not usable and is zero value.

Brand X does not provide return envelopes for shipping, and any shipping costs for return of equipment are born by the customer. We will normally cover the cost of shipping equipment to you, and you will have to bear the cost of shipping it back.

If the customer desires us to send out a messenger to pick up equipment, the charge is $75. We suggest that the best way to return equipment is by postal mail. It's much cheaper.

Payments and Late Fees

Nobody at Brand X likes to do billing or collections, and so we hope to keep billing as simple as possible.


We want customers to enjoy their service. Our rules are fairly simple:

Any violation of service rules may result in immediate termination of service, but bills will still need to be paid.


If any part of these terms and conditions is legally disputed, the remainder remains in force.

Customers waive any right to legal action. If you are unhappy please close your account. Our bills are too small to be worth fighting about in court. Customers waive any right to class action lawsuits. Customers agree that under no circumstances will compensation, including payments of any kind, exceed the amount the customer has paid to Brand X. Customers agree to waive any legal fees or expenses. Customer agrees that the court with jurisdiction service and billing disputes is the Santa Monica Small Claims Court.

Brand X may update these conditions from time to time.