Brand X Price list - DSL in Frontier Territory
Brand X Internet offers DSL services for both MACINTOSH and WINDOWS in Frontier telephone areas:
Santa Monica, Malibu, Venice, Manhattan Beach, Long Beach, Mt. Baldy, Ontario, Santa Barbara, Thousand Oaks, Covina and Mt. Baldy.
No phone line is required, and there are no hidden charges.
Note: There is a different price schedule for New York and other areas still run by Verizon.
Fast DSL (ANNUAL ONLY)
This is a new set of packages offering improved speed, but with a binding 1 year minimum contract. After that it's month to month.
| Service Package (down/up) | Monthly | Setup |
|---|---|---|
1.5 mb/256kb |
$30 |
free |
3 mb/768 kb |
$40 |
free |
7.1 mb/768 kb |
$42 |
free |
10 mb/1 mb |
$43 |
free |
15 mb/1 mb |
$45 |
free |
You will note that our prices are usually less than Frontier, do not require telephone service, do not require a device rental, and have no taxes or "fees" added on top of the charge. You can purchase equipment from us for $45 or you can provide your own. We will provide equipment free (on loan) if you prepay your first year of service.
Our prices are also less than Spectrum, plus, their fees, charges, equipment rental, and bundles are avoided. Also, your line with us is a dedicated line, which means you don't share traffic with a thousand other people, the way you would on a Spectrum line. Our service is more stable, less vulnerable to problems with other customers, and your traffic is private and cannot be read by anyone else.
Speed guaranty: We will bill you for the speed you get. DSL speed depends on the distance to the Central Office and varies by address. When you order we will let you know what speed you qualify for. Not all addresses qualify for the faster speeds. Not all areas qualifiy for all speeds. The speed is a speed cap. Real world speed should be at least 50% of the rated speed, and good performance is usually 80-90% of the rated speed.
A binding one year contract means you must pay for one year of service even if you move or your roommate gets cable or you decide you don't like the internet any more and want to read books instead. If your account is closed early the entire amount becomes immediately due. If you are unhappy with the speed you get you must let us know within one week of installation otherwise the one year term is binding.
After the one year term, the contract may be changed to monthy billing at the option of the customer, and the rate remains the same.
Annual discount
There is a 10% annual discount if you pay one year in advance.
Static Addresses
Static addresses are available for $40 per month. This includes permission to run servers. Spam and porn are prohibited, but you can run email, web and video servers as long as they follow our guidelines. There are no bandwidth charges. The fee is an add-on to any of our other service contracts.
Monthly DSL
If you want to have service by them month with no contract, these are the rates.
| Service Package (down/up) | Monthly | Setup |
|---|---|---|
3 mb/768 kb |
$45 |
$60 |
7.1 mb/768 kb |
$75 |
$60 |
Static addresses are not currently available with these plans.
"Monthly DSL" plans can only be converted to "Fast DSL" by ordering new service.
Prices are the same for personal or business accounts.
Two weeks notice is required for closing, by email only. Service is month to month in units of one full month. Service on a day by day rate is not available.
No Telephone, No Problem
We can provide you dsl in Verizon areas even if you don't have Verizon telephone service, as long as there are Verizon wires in your building. If you currently have Verizon phone service, we recommend that you get your DSL going before you cancel the telephone as Verizon installations are easier on live phone lines.
Prices are the same for Standalone DSL as for regular DSL, except that standalone often requries a cabling technician to come out and set up the line, which costs $25. If you are converting an existing line to standalone this fee does not apply.
If you are interested in Standalone DSL we recommend you read our FAQ.
More than 90% of our new customers sign up for Standalone DSL. Most are former Verizon customers.
Business Accounts
Personal and Business accounts cost the same.
Static Addresses
This allows you to run your own mail server, web server, or game servers. Most customers don't need Static Addresses, but if you do need them, they are available at a modest monthly charge.
Accounts Include
With any account you are also allowed two free email accounts and free technical support.
Support
Our support is local; you will never be transferred to Kazakhstan or Mongolia to get your technical support.
We don't have computers that try to talk to you, and we don't have 30 minute holds to test your patience.
If all our lines are busy and we can't talk, we'll have someone take your number and call you back. This values your time.
Apple Computers
Unlike Verizon, Frontier and ATT, Brand X loves Macs and we completely support them.
Startup Fee
Unfortunately Frontier currently charges us a startup fee and we must pass this on to our customers. We hate startup fees. However, once youare past this, no contract is required.
Modem
Most of our customers bring their own modems. We have instructions on our website for how to configure various types of modems that are common. If you don't have a modem we can provide you a "Westell Wirespeed" modem for $30. Special offer: Brand X Internet will provide you with the DSL modem for free with one year signup committment. You have to ask for this offer if you want it and you have to commit to a year of service (most of our customers are month to month).
Mailboxes
Two free. Additional mailboxes are $5.00 per month, or $50.00 per year.
What kind of speed can I expect?
Throughput (download) speed will be lower than connection speed and will vary based on a number of factors, including distance from your locations to the central office, the condition of your phone line and wiring inside your location, network and internet congestion, and the servers or web sites to which you connect, among other factors. Here's what you can expect: Based on customer feedback and a limited amount of our own testing, it appears that Verizon DSL customers are getting about 70%-80% of the upper limit. These limitations are from Verizon not Brand X. You will get the same limitation on speed no matter whom you select as your ISP.
What about fees and taxes?
Verizon plays a lot of price games. If you look at a Frontier bill you will see various fake taxes and things like "Regulatory Recapture Fee" which means a fee that Frontier charges because they think there's too much regulation. We don't do any of that. Our prices are our prices. Brand X Charges similar prices for residential and business services. The price you pay generally depends on the level of service you select. Brand X has no bandwidth limitations and no special service charges. Generally a $25 Brand X charge will cost you less at the end of the month than a $25 Frontier charge, because our fees are exactly what we quote you. Verizon, well, they charge whatever they feel like and it never matches the price they quote.
Terms of Service, Billing, and Cancelation
Frontier area DSL service is month to month. Service may be cancelled at any time with the limitation that service is in units of one month with a minimum charge of one month. Two weeks notice for cancellation is required. So you cannot call up on the 27th and cancel and ask for three days fees to be refunded. We don't do that. If you want to close on the 30th and avoid charges for the next month, you should let us know on the 15th and there will be no problem. Cancellation should be by email to billing@brandx.net with a copy to yourself. Cancellation by phone message is not effective. Notice must be in writing by email to avoid confusion and to make sure the right account is closed on the correct day.
A minimum service charge including both installation and one month of service is incurred if any Frontier or Brand X person visits your location, or if the Frontier install date passes, even if service installation is not completed by the customer. Frontier charges us for instalation whether or not the line is used. If you wish to cancel without obligation we must receive this at least two working days before the "dry loop" installation date so that we can prevent them from going out. If a customer delays installation this will not reduce the bill. If an installed line doesn't initially work correctly we will usually credit the down time but be cannot credit the installation fee.
We have these rules because that's how we get billed by Frontier for line services from Frontier. We want to be as flexible as possible, but we want to make sure that we get covered.
Late fees of $10 will be assessed for any payment that is received after the due date. If your card number changes or the card expires it is your responsibility to update us on this to avoid late fees. An account cannot be closed until any outstanding bill is paid, and billing will continue to accrue. A turn off fee of $25 will be charge to any customer that we have to disconnect for billing reasons.
Please click here for our general Terms And Conditions.
Modem
Most of our customers bring their own modems. We have instructions on our website for how to configure various types of modems that are common. If you need a modem or router, please refer to our pricelist for equipment.
Contact Information:
Any questions? Call 310-395-5500 or email sales@brandx.net and we will be happy to help.
