Outlook Express
In these instructions we are going to discuss how to set up Outlook Express for Windows. The pictures come from Windows XP, which many people are still using. Other versions of Outlook Express on newer versons of Windows should be similar.
You will need a username and password to check email, and you will also need a username and password for sending. These may or may not be the same. The passwords on sending are to prevent outsiders from using our servers to spam the world. More than 99% of the incoming mail on our server is spam, most of which we block. We are trying to do our part by making sure that we are not a source of spam.
We have noticed that "Windows Live" email looks similar, but may have some problems sending. That's because password authorized sending doesn't work right on WIndows Live. We have a solution, but if you are using that you will have to contact us to have us set it up for your account.
There are two parts to setup - incoming and outgoing email.
If you are using a Brand X email box, then you need to set up both incoming and outgoing email.
Note that you will need a username and password for receiving email, and also for sending mail. We require a pasword for sending mail to prevent "bad guys" on the outside from sending email without permission. The passwords for sending and receiving email are not the same.
Set up a new email account
Our email is on the server mail.brandx.net. You will need your username and password to check for email. You won't be able to guess them so contact us if you don't have a username and password for both sending and receiving email.
Open the program Outlook Express. Under the "Tools" menu select "Accounts".
Select "Add" to add a new mailbox.
Below is a picture of the properties window for an email account. It has tabs across the top for General, Servers, Connection, Security and Advanced.
Most of the options we will leave alone.
Note that there are a variety of versions of Outlook Express, some of them may move the questions around a little bit, but the information you will need is the same in any of them.
On the "General" tab set as follows
Mail server: mail.brandx.net.
Name is your name.
Organization is optional
Email address is your email.
On the next tab, "Servers", set as follows
The server type can be set to "POP3" or "IMAP". Most people use Imap.
Incoming mail server: mail.brandx.net
Outgoing mail server: smtp.brandx.net
The account name is the first part of your email address, the part before the "@" sign.
The password is, well, we hope you know what the password is.
Setting up Outgoing Mail
From the Properties screen, select "My server requires authentication" and then click "Settings".
Here's what that page looks like:
Here we need to enter the username and password for sending email.
If you want to send mail, check with us to find out what username and password to use.
Please note that these may or may not be the same as the username and password you use for checking your email. We have more than one email server, and the sending paswords depend on which server you are using.
The username listed here isn't actually a real one (for security reasons).
Now go to the advanced tab, and set the outgoing mail port to 10025 as shown in the picture below. SSL should be off.
When you have set everything as shown, hit "appply".
You should now be able to send and receive email.
Email or call us if you have any questions!
Problems
The most common problem is mixed up passwords. Make sure you are using the right ones. Incoming and outgoing email have different passwords.
Also, make sure you have set the right incoming and outgoing mail servers and that the port number is set to 10025 and encryption is off.
That's about all you need to set. There are a ton of other questions but most of them can be ignored.
If you have a different version of Outlook Express you may have a slightly different layout of the questions, but the information will be the same.
If I had written Outloook Express all of the information for your email account would be on the same page.
If you have problems send us an email at support@brandx.net or give us a call. We will do our best to help. If you can give us pictures of your configuration that often helps in figuring out problems.
