Brand X Price List - Fiber in Frontier Territory
Brand X Internet offers DSL and Fiber in Frontier telephone areas including Santa Monica, Malibu, Venice, Redondo Beach, Manhattan Beach, Long Beach, Mt. Baldy, Ontario, Santa Barbara, Thousand Oaks, Camarillo, Sunland, Monrovia, Glendora, Covina, La Puente, and many other nearby areas.
Check the service area map to see if you are in one of those Frontier areas.
Fiber is available in buildings that have fiber facilities. About 1/3 of the buildings in Santa Monica have fiber available. We also have fiber customers in Marina del Rey, Long Beach, and other areas. GIve us a call if you would like us to check your address for service availability.
FIber
The following are the terms for new customers starting 4/15/2019.
| Service Package (down/up) | Monthly | Setup |
|---|---|---|
75mb |
$75 |
$60 or free with annual contract. Router is optional $45. |
100mb |
$95 |
$60 or free with annual contract. Router is optional $45. |
200mb |
$105 |
$60 or free with annual contract. Router is optional $45. |
300mb |
$135 |
$60 or free with annual contract. Router is optional $45. |
500mb |
$210 |
$60 or free with annual contract. Router is optional $45. |
1000mb |
$375 |
$60 or free with annual contract. Router is optional $45. |
Annual contract: An annual contract is required. This is because those are the terms when we rent access to the lines from the phone company. After one year it goes to month-to-month. The early termination fee is the balance to complete the year. We hate to have such harsh terms but this reflects our costs and we currently don't have any way to avoid this.
If you are unhappy with the speed, let us know within one week of installation, and cooperate with speed tests and repairs, otherwise the one year term is binding.
After the one year term, the contract becomes month to month in one month units. There is no day by day service and we do no refund partial months on closing. Again, this reflects our costs.
Router
A router is *not* included with the service. You need a standard ethernet/wifi router such as Linksys, Apple, Netgear, or TP-Link. We can provide one for $45 one time charge for a standard router, or $75 for a dual band router. Many customers provide their own router and that is just fine.
Annual discount
There is a 10% annual discount if you pay one year in advance.
Fiber - Static Addresses
These are a monthly charge on top of the price of the DSL.
| IPs | Monthly Charge |
|---|---|
1 |
$20 |
5 |
$40 |
13 |
$80 |
29 |
$100 |
Annual discount
No Telephone, No Problem
We can provide you service in Frontier areas even if you don't have telephone service, as long as there is fiber in your building.
Business Accounts
Personal and Business accounts cost the same.
Accounts Include
With any account you are also allowed two free email accounts and free telephone technical support.
Support
Our support is local; you will never be transferred to Kazakhstan or Mongolia to get your technical support.
We don't have computers that try to talk to you, and we don't have 30 minute holds to test your patience.
If all our lines are busy and we can't talk, we'll have someone take your number and call you back. This rspects and values your time.
What kind of speed can I expect?
We tell customers to expect 80% of the rated speed, but many customers actually get full 100% of the rated speed on their fiber lines.
What about fees and taxes?
If you look at a Frontier bill you will see various fake taxes and things like "Regulatory Recapture Fee" which means a fee that Frontier charges because they think there's too much regulation. We don't do any of that. Our prices are our prices. Brand X Charges similar prices for residential and business services. The price you pay generally depends on the level of service you select. Brand X has no bandwidth limitations and no special service charges. Generally a $45 Brand X charge will cost you less than a $45 charge from the big guys, because our fees are exactly what we quote you. Frontier and Spectrum charge whatever they feel like and it never matches the price they quote.
Cancellation
Some services require an annual term. There are no exceptions to this. After the one year term they become month to month.
Service on a month to month basis may be cancelled at any time with the limitation that service is in units of one month with a minimum charge of one month. Two weeks notice for cancellation is required. So you cannot call up on the 27th and cancel and ask for three days fees to be refunded. If you want to close on the 30th and avoid charges for the next month, you should let us know on the 15th and there will be no problem. Cancelation should be by email to billing@brandx.net with a copy to yourself. Cancelation by phone message is not effective. Notice must be in writing by email to avoid confusion and to make sure the right account is closed on the correct day.
A minimum service charge for installation and one month of service is incurred if any Frontier or Brand X person visits your location, even if the customer fails to plug in the equipment. Frontier charges us for installation whether or not the line is used. If you wish to cancel without obligation we must receive this at least two working days before the "dry loop" or fiber installation date so that we can prevent them from going out. If a customer delays installation this will not reduce the bill. If an installed line doesn't initially work correctly we will usually credit the down time but we cannot credit the installation fee.
Late fees of $10 will be assessed for any payment that is received after the due date. If your card number changes or the card expires it is your responsibility to update us on this to avoid late fees. An account cannot be closed until any outstanding bill is paid, and billing will continue to accrue. A turn off fee of $25 will be charge to any customer that we have to disconnect for billing reasons.
Please click here for our general Terms And Conditions.
Modems and Routers
We have instructions on our website for how to configure various types of modems that are common. If you need a modem or router, please refer to our pricelist for equipment.
Contact Information:
Any questions? Call 310-395-5500 or email sales@brandx.net and we will be happy to help.
