Brand X Price List - DSL in Frontier Territory
Brand X Internet offers DSL and Fiber services in areas where Frontier is the local telephone company, including Santa Monica, Malibu, Venice, Redondo, Manhattan Beach, Long Beach, Mt. Baldy, Ontario, Santa Barbara, Camarillo, Thousand Oaks, Sunland, Monrovia, Glendora, Covina, La Puente, Mt. Baldy, and many other nearby areas.
Check the service area map to see if you are in one of those Frontier areas.
There is a separate pricelist for Fiber services. GIve us a call on 3103955500 if you would like us to check your address for service availability.
DSL - Dynamic PPPOE
The following are the terms for new customers starting 6/19/2019.
The actual speed depends on the location and the quality of the wiring. We will give you the best speed the line will support.
All prices are complete. There are no additional taxes or surcharges. You will often find that $45 from us is cheaper than $25 from those other guys.
| Service Package (down/up) | Monthly | Setup |
|---|---|---|
|
3mb/768 kb PPPOE |
$39 |
Setup and equipment $105 or free with one year term |
|
6 mb/768 kb This is the most popular service. It is sufficient for streaming Netflix or other channels. |
$45 |
Setup and equipment $105 or free with one year term |
12 mb/1 mb DSL This is fast enough for more than one computer streaming at the same time. |
$55 |
Setup and equipment $105 or free with one year term |
18 mb/3 mb DSL This is fast enough for several computers streaming at the same time. |
$60 |
Setup and equipment $105 or free with one year term |
25 mb/3 mb DSL |
$70 |
Setup and equipment $105 or free with one year term |
45 mb/6 mb DSL |
$80 |
Setup and equipment $105 or free with one year term |
Speed: We will generally give you the best speed your lines will support. We will try to estimate this for you when you signup. The actual speed will depend on line quality and the distance to the central office and may be different than we expect but we will do our best.
Distance" DSL maximum range is 18,000 feet. The closer youa re to the nearest phone company central office, the faster your DSL will go. You may be able to find the local central office on this website www.broadbandreports.com/coinfo but of course you don't need to do this, we will do it for you when you place an order. The link is provided only in case you are curious to know. At 8,000 feet you will get something like twice the speed compared to what you would get at 18,000 feet. At 4,000 feet you get a substantially faster speed.
A binding one year contract means you must pay for one year of service even if you move, or your roommate gets cable, or you decide you don't like the internet any more and want to read books instead. If your account is closed early the entire amount becomes immediately due. If you are unhappy with the speed you get you must let us know within one week of installation otherwise the one year term is binding.
After the one year term, the contract becomes month to month.
Note: These are the terms for new customers after 1/1/2019. Some people may have annual or monthly contracts with other terms, which remain in force. Annual contracts convert to month to month when the annual term is up.
DSL - Static Addresses
These are a monthly charge on top of the price of the DSL.
| IPs | Monthly Charge |
|---|---|
|
1 |
$20 |
|
5 |
$40 |
13 |
$80 |
29 |
$100 |
Annual discount
There is a 10% annual discount if you pay one year in advance.
Static Addresses
Static addresses are available as listed above. This includes permission to run servers. Spam and porn are prohibited, but you can run email, web and video servers as long as they follow our guidelines. We are absolutely ok with servers. There are no bandwidth charges.
No Telephone, No Problem
We can provide you dsl in Frontier areas even if you don't have telephone service, as long as there are wire or fiber in your building. More than 90% of our new customers sign up for Standalone DSL. Most are former Verizon/Frontier customers.
Business Accounts
Personal and Business accounts cost the same.
Accounts Include
With any account you are also allowed two free email accounts and free telephone technical support.
Support
Our support is local; you will never be transferred to Kazakhstan or Mongolia to get your technical support.
We don't have computers that try to talk to you, and we don't have 30 minute holds to test your patience.
If all our lines are busy and we can't talk, we'll have someone take your number and call you back. This rspects and values your time.
Mailboxes
Two free. Additional mailboxes are $5.00 per month, or $50.00 per year.
What kind of speed can I expect?
Throughput (download) speed will be lower than connection speed and will vary based on a number of factors, including distance from your locations to the central office, the condition of your phone line and wiring inside your location, network and internet congestion, and the servers or web sites to which you connect, among other factors. Here's what you can expect: Based on customer feedback and a limited amount of our own testing, it appears that most DSL customers are getting about 70%-80% of the upper limit.
What about fees and taxes?
If you look at a Frontier bill you will see various fake taxes and things like "Regulatory Recapture Fee" which means a fee that Frontier charges because they think there's too much regulation. We don't do any of that. Our prices are our prices. Brand X Charges similar prices for residential and business services. The price you pay generally depends on the level of service you select. Brand X has no bandwidth limitations and no special service charges. Generally a $45 Brand X charge will cost you less than a $45 charge from the big guys, because our fees are exactly what we quote you. Frontier and Spectrum charge whatever they feel like and it never matches the price they quote.
Cancellation
Some services require an annual term. This means if you cancel you pay the remaining balance. After the one year term they become month to month.
Service on a month to month basis may be cancelled at any time with the limitation that service is in units of one month with a minimum charge of one month. Two weeks notice for cancellation is required. So you cannot call up on the 27th and cancel and ask for three days fees to be refunded. If you want to close on the 30th and avoid charges for the next month, you should let us know on the 15th and there will be no problem. Cancelation should be by email to billing@brandx.net with a copy to yourself. Cancelation by phone message is not effective. Notice must be in writing by email to avoid confusion and to make sure the right account is closed on the correct day.
A minimum service charge for installation and one month of service is incurred if any Frontier or Brand X person visits your location, even if the customer fails to plug in the equipment. Frontier charges us for installation whether or not the line is used. If you wish to cancel without obligation we must receive this at least two working days before the "dry loop" or fiber installation date so that we can prevent them from going out. If a customer delays installation this will not reduce the bill. If an installed line doesn't initially work correctly we will usually credit the down time but we cannot credit the installation fee.
Late fees of $10 will be assessed for any payment that is received after the due date. If your card number changes or the card expires it is your responsibility to update us on this to avoid late fees. An account cannot be closed until any outstanding bill is paid, and billing will continue to accrue. A turn off fee of $25 will be charge to any customer that we have to disconnect for billing reasons.
Please click here for our general Terms And Conditions.
Modems and Routers
Most of our customers bring their own modems. We have instructions on our website for how to configure various types of modems that are common. If you need a modem or router, please refer to our pricelist for equipment.
Contact Information:
Any questions? Call 310-395-5500 or email sales@brandx.net and we will be happy to help.
