spacer

Brand X Price List - Fiber in Frontier Territory

Brand X Internet offers DSL and Fiber in Frontier telephone areas including Santa Monica, Malibu, Venice, Manhattan Beach, Long Beach, Mt. Baldy, Ontario, Santa Barbara, Thousand Oaks, Sunland, Monrovia, Glendora, Covina, La Puente, and many other nearby areas.

Check the service area map to see if you are in one of those Frontier areas.

Fiber is available in buildings that have fiber facilities. About 1/3 of the buildings in Santa Monica have fiber available. We also have fiber customers in Marina del Rey, Long Beach, and other areas. GIve us a call if you would like us to check your address for service availability.

FIber

The following are the terms for new customers starting 4/15/2019.

Service Package (down/up) Monthly Setup

75mb

$85

$60 or free with annual contract

100mb

$105

$60 or free with annual contract

200mb

$150

$60 or free with annual contract

300mb

$180

$60 or free with annual contract

500mb

$210

$60 or free with annual contract

1000mb

$375

$60 or free with annual contract

Speed: If you do a speed test, you should expect at least half the rated fiber speed, but 80-90% is typical.

Annual contract: As of 4/15 annual contract is required. This is because those are the terms when we rent access to the lines from the phone company. After one year it goes to month-to-month. The early termination fee is the balance to complete the year. We hate to have such harsh terms but this reflects our costs and we currently don't have any way to avoid this.

If you are unhappy with the speed, let us know within one week of installation, and cooperate with speed tests and repairs, otherwise the one year term is binding.

After the one year term, the contract becomes month to month in one month units. There is no day by day service and we do no refund partial months on closing. Again, this reflects our costs.

Annual discount

There is a 10% annual discount if you pay one year in advance.

Static Addresses

Static addresses are available for $40 per month for one, $80 per month for 5. This includes permission to run servers. Spam, bulk email, and porn are prohibited, but you can run email, web and video servers as long as they follow our guidelines. We are absolutely ok with servers. There are no bandwidth charges. The fee is an add-on to any of our other service contracts.

No Telephone, No Problem

We can provide you dsl in Frontier areas even if you don't have telephone service, as long as there are wiresir fiber in your building. More than 90% of our new customers sign up for Standalone DSL. Most are former Verizon/Frontier customers.

Business Accounts

Personal and Business accounts cost the same.

Accounts Include

With any account you are also allowed two free email accounts and free telephone technical support.

Support

Our support is local; you will never be transferred to Kazakhstan or Mongolia to get your technical support.

We don't have computers that try to talk to you, and we don't have 30 minute holds to test your patience.

If all our lines are busy and we can't talk, we'll have someone take your number and call you back. This rspects and values your time.

Mailboxes

Two free. Additional mailboxes are $5.00 per month, or $50.00 per year.

What kind of speed can I expect?

Throughput (download) speed will be lower than connection speed and will vary based on a number of factors, including distance from your locations to the central office, the condition of your phone line and wiring inside your location, network and internet congestion, and the servers or web sites to which you connect, among other factors. Here's what you can expect: Based on customer feedback and a limited amount of our own testing, it appears that most DSL customers are getting about 70%-80% of the upper limit.

What about fees and taxes?

If you look at a Frontier bill you will see various fake taxes and things like "Regulatory Recapture Fee" which means a fee that Frontier charges because they think there's too much regulation. We don't do any of that. Our prices are our prices. Brand X Charges similar prices for residential and business services. The price you pay generally depends on the level of service you select. Brand X has no bandwidth limitations and no special service charges. Generally a $45 Brand X charge will cost you less than a $45 charge from the big guys, because our fees are exactly what we quote you. Frontier and Spectrum charge whatever they feel like and it never matches the price they quote.

Cancellation

Some services require an annual term. There are no exceptions to this. After the one year term they become month to month.

Service on a month to month basis may be cancelled at any time with the limitation that service is in units of one month with a minimum charge of one month. Two weeks notice for cancellation is required. So you cannot call up on the 27th and cancel and ask for three days fees to be refunded. If you want to close on the 30th and avoid charges for the next month, you should let us know on the 15th and there will be no problem. Cancelation should be by email to billing@brandx.net with a copy to yourself. Cancelation by phone message is not effective. Notice must be in writing by email to avoid confusion and to make sure the right account is closed on the correct day.

A minimum service charge for installation and one month of service is incurred if any Frontier or Brand X person visits your location, even if the customer fails to plug in the equipment. Frontier charges us for installation whether or not the line is used. If you wish to cancel without obligation we must receive this at least two working days before the "dry loop" or fiber installation date so that we can prevent them from going out. If a customer delays installation this will not reduce the bill. If an installed line doesn't initially work correctly we will usually credit the down time but we cannot credit the installation fee.

Late fees of $10 will be assessed for any payment that is received after the due date. If your card number changes or the card expires it is your responsibility to update us on this to avoid late fees. An account cannot be closed until any outstanding bill is paid, and billing will continue to accrue. A turn off fee of $25 will be charge to any customer that we have to disconnect for billing reasons.

Please click here for our general Terms And Conditions.

Modems and Routers

Most of our customers bring their own modems. We have instructions on our website for how to configure various types of modems that are common. If you need a modem or router, please refer to our pricelist for equipment.

Contact Information:

Any questions? Call 310-395-5500 or email sales@brandx.net and we will be happy to help.